These terms and conditions apply to you (‘the buyer’) for the purchase of the goods listed on the invoice from Vencasa (‘the seller’).

  1. Nothing in this agreement will confer any third-party benefit or right to enforce any terms of this agreement, except when expressly agreed between parties. If the buyer intends to pass the goods onto someone else as a gift or otherwise, the buyer must note the name and address of the person on the invoice, to enable that person to have the benefits or right to enforce any terms on this contract.
  2. The buyer acknowledges he is aware that it is not guaranteed that the goods sold will cure or alleviate any illness or ailment or be appropriate treatment for it.
  3. The goods are only recommended for approved use as stated on the instruction manual.
  4. If the buyer intends to purchase goods for any use not approved by the manufacturer in the user manual, he/she must use his own skill and judgement, or that of an independent advisor in deciding whether those goods are suitable.
  5. The seller will endeavour to deliver within 8 days, but the delivery time is approximate and the seller is not liable for delays caused by circumstances beyond his reasonable control. Examples include, strikes; terrorist acts; war, supplier, transport, production problems; and natural disasters.
  6. The seller cannot be held responsible for any loss, damage or injuries arising from the purchase of this product.
  7. Should purchases be cancelled prior to delivery, any deposit paid to the seller is non-refundable (excluding customised items which are non-refundable). The place of delivery is on the delivery instructions on the invoice. The title to the goods and risk of loss passes on delivery.
  8. Should the seller choose not to enforce his rights in terms of this agreement, this shall in no way be deemed to be a waiver by the seller of his rights under the agreement.
  9. The contract between the buyer and the seller is governed by the laws of South Africa and any dispute between the parties will be resolved exclusively by the courts of South Africa.
  10. This contract comprises the whole agreement between the parties. No variation, cancellation, addition, deletion, or waiver of, or to this agreement shall be valid unless put in writing and signed by both parties.
  11. Repairs or exchanges of the product, or this period do not alter or extend the guarantee.
  12. TEMPUR guarantee is subject to registering your product/s on the Tempur website.