Delivery Policy

  • Our deliveries are done Monday to Friday from 9-5pm excluding public holidays.
  • If you require a special delivery time, please give us a call on 0861 60 60 60. Alternatively, you can send us an email to so that we can try and accommodate you the best we can.
  • Your delivery will take place between 8-10 working days from payment and order confirmation.   
  • Any item that is customised will be delivered 8 weeks from receipt of payment.
  • If an item is out of stock due to unforeseen circumstances one of our agents will call you and discuss a suitable alternative solution.
  • Unfortunately, no collections can be done from our distribution centre or stores.
  • Small ticket items like pillows, accessories and linen will be delivered via a courier service.
  • Bigger ticket items will be delivered directly by our Vencasa delivery team – as long as you are within 50km of any of our distribution hubs.  If you fall outside of the above, a courier service will be used to deliver your goods.
  • We will contact you beforehand to arrange a convenient time for the delivery of bigger ticket items that require installation in your home.
  • Delivery fees are calculated per order according to the category of the product and the area that you reside in.
  • Please note that strict Covid-19 protocols will be followed for all orders & deliveries.

Delivery Fees

  • Delivery fees for Category 1 products (smaller ticket items like pillows, accessories and linen): These items do not require the delivery team to enter the premises for installation purposes.a. R95-00 delivery fee for orders under R1000.b. FREE delivery for orders over R1000.
  • Delivery fees for Category 2 products (bigger ticket items like mattresses, bases, furniture): These items require the delivery team to enter the premises for installation purposes.a. The base delivery fee is R650-00.b. The base delivery fee applies to all deliveries within 50km of our hubs. Our primary hubs are Johannesburg, Pretoria, Cape Town & Umhlanga.c. For outlying areas, we reserve the right to charge a surcharge for the delivery.  You will be contacted with a quote for the extra delivery cost.d. These delivery fees include installation / setup fees.
  • The Category 2 delivery fee policy will be used for orders containing a mixture of category 1 and category 2 products.